Last updated May 2026
PLEASE READ THIS RETURN AND REFUND POLICY CAREFULLY BEFORE MAKING A PURCHASE. BY PLACING AN ORDER THROUGH THIS WEBSITE, YOU AGREE TO THE TERMS OUTLINED BELOW.
Returns
At Byhandart, many of our products are handmade and produced with special care and attention to detail.
Because of the handmade nature of our products, we do not generally accept returns or exchanges unless:
- You received the wrong item
- Your item arrived damaged
- Your order has a verified manufacturing defect
If your order qualifies for a return or exchange request, you must contact us within 5 days of delivery.
All approved return requests must be shipped back in unused condition with original packaging and tags included.
Return Process
To request a return or exchange authorization, please contact us at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If your return request is approved, we will provide further return instructions.
Customers are responsible for return shipping costs unless the return is due to an error made by Byhandart.
We strongly recommend using a trackable shipping service for returns.
Refunds
Approved refunds will be issued to the original payment method once the returned item has been received and inspected.
Please allow several business days for the refund to appear on your account depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are non-returnable and non-exchangeable unless they arrive damaged or incorrect:
- Custom or personalized products
- Sale items
- Gift cards
- Used products
- Products damaged by misuse
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong product, please contact us within 5 days of delivery.
We may request photos of:
- The product
- The shipping packaging
- The shipping label
This information helps us investigate and resolve the issue as quickly as possible.
Lost Packages
Once an order has been shipped, delivery responsibility transfers to the shipping carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location
- Check with neighbors or household members
- Contact the shipping carrier directly
If you still cannot locate your package, contact us and we will do our best to assist you.
Chargebacks
We encourage customers to contact us first before initiating a payment dispute or chargeback with their bank or payment provider.
Filing a fraudulent or abusive chargeback may result in the suspension of future purchases from our Website.
Questions
If you have any questions regarding this Return and Refund Policy, please contact us: